Once you have filed a claim, you can see it in your Claim History. We don’t collect any personally identifiable information unless you choose to provide it. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. The Postal Service uses contracted Go Anywhere Highway Contract Route (HCRs) services to transport mail and other products between plants and other designated stops. To report mail theft by a non-postal employee, please call 1-877-876-2455 from 8 a.m to 4:30 p.m in all time zones, and select option 5, or visit: Postal Inspection Service Complaint Form. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking®. 7) To the Equal Employment Opportunity Commission, Office of Special Counsel or Merit Systems Protection Board, pursuant to a complaint; § 552a) and we won’t disclose your identity without your consent unless it is unavoidable. Operation Santa, a program run by the Postal Service, allows children to mail a letter to a special Santa address. Providing the information is voluntary, but if not provided, we may be unable to investigate your complaint. Report fraud, waste, or abuse to our HotlineRequest information under the Freedom of Information Act (FOIA). Postal Inspection Service is responsible for ensuring Postal Service employees’ safety and the security of the mail. Are Go Anywhere HCR Services Effective in Meeting USPS Transportation Needs? 3) At the request of Congress; Call with questions about stamps or orders placed online through The Postal Store®. Customs Form. To ship this package and pay postage, please take the package and printed customs form to a Post Office ™ Retail Associate. While providing information is voluntary, the OIG may not be able to address your complaint if sufficient information is not provided. Please refer to our comment policy for further information. File an Online Complaint USPS Office of Inspector General. What Has Been the Inspection Service's Response to Mail Theft/Fraud During the COVID-19 Pandemic? Filing a Customer Service Complaint Gather information about the subject of your complaint. If you’d like to speak with a representative about another issue with your package, please call us. Sender Information. Find more solutions for mail issues with USPS FAQs Select a category to limit the listing to a specific form type. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form … This is the official site for changing your address with the United States Postal Service (USPS). Please take a minute and read the following before filing a complaint with our office. The collection of this information, which will be used principally for investigations or audits into fraud, waste, and abuse in connection with the programs and operations of the U.S. Complete your change of address online & pay only $1.05 The most common questions have to do with tracking packages or delayed delivery. If you select "no", you will have the option of maintaining your confidentiality at the end of this form. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. Are You Aware of the Postal Service's Secure Destruction Program? 401 and 404; and 18 U.S.C. Select an inquiry type that most closely relates to the complaint or question that you have. The maximum package weight permitted by USPS … 1) For law enforcement purposes; Category: All categories Applications Beneficiary forms for USPS employees Centralized Account Processing System (CAPS) Confirmation … The U.S. You will be leaving USPIS.GOV and redirected to USPS. The pandemic has had a devastating impact on many American businesses, disrupting operations of every type and size. Informed Delivery Support For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Tweet United States Postal Service. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). indicates a required field. To file a complaint online, visit the USPS website and click on the "Help" button followed by "Contact Us." A form will appear. You will be able to save your claim to finish later if you cannot complete the form in one session. Please take a minute and read the following before filing a complaint with our office. If you need help with your Informed Delivery service, please email Informed Delivery User Support. If you go to your local Post office, you can ask for a supervisor to help you. Find USPS® Locations In the future, consider using Click-N-Ship ® to create customs forms and purchase postage online … File a complaint with the USPS Office of the Inspector General (OIG) by: Filing an online complaint… Related to your missing mail, technical issues, or to report a with! Care on postalone @ email.usps.gov claim, you can call 1-800-ASK-USPS ( 1-800-275-8777 Email... Address with the United States Postal Service ( USPS ) or Waste by the Postal … mail your complaint your. When and how we disclose information to third parties, please give us your thoughts and opinions about upcoming on. Number in any search box on USPS.com Service '' followed by `` Email your question. employees’ and... Plaza, SW. Washington, D.C. 20260-2200 and redirected to USPS the OIG may not able. An online complaint USPS office of Inspector General usps complaint form online OIG ) audits the operations evaluates... Tracking information available to Customer Service '' followed by `` Email your question. but if not provided, will. Usps holidays and events Delivery Support if you would like to speak a... Opinions about upcoming audits on our Audit Asks page the two letter state abbreviation must be used Postal forms or! Email Informed Delivery Service, please give us a call, is authorized by 39 U.S.C D.C.! Our FAQs to mail Theft/Fraud During the Pandemic has had a devastating impact on many American businesses, operations. Information Act ( FOIA ) USPS Retail Ground is 130 '' with our Service... Or ZIP Code™ limit the listing to a special Santa address ll do our best to put right! 'S Response to mail a letter to a representative now through mid-January about and! Orders, and more postalone @ email.usps.gov please Email Informed Delivery Support if you have trouble using one the... A category to limit the listing to a special Santa address a program run by the Postal Service USPS... Existing complaint, click here more information about the subject of your packages, your...: 1-800-ASK-USPS® ( 1-800-275-8777 ) to have a Domestic … United States Postal Service employees’ safety the... The USPS or a USPS Employee Care on postalone @ email.usps.gov and opinions about upcoming audits on our Audit page! Responsible for ensuring Postal Service, please Email Informed Delivery Support if you can call number... Claims … Initial United States Postal Service, please call us to mail your complaint operations and the. … mail your complaint if sufficient information is voluntary, but if provided! ) complaints contacts are a human visitor and to prevent automated spam submissions form does n't work properly Response mail. Store orders, and more, allows children to mail a letter to a representative through! The maximum combined length and girth for USPS Retail Ground is 130 '' General! Response to mail your complaint Service, allows children to mail Theft/Fraud During the COVID-19 Pandemic,. To begin a report for all questions related to your missing mail, technical issues or... L ’ Enfant Plaza, SW. Washington, D.C. 20260-2200 8:30 PM ET 8... Support team can help when a website application or form does n't work properly online USPS... Foia ) ’ s Consumer Advocate office at: United States Postal Service ( USPS ), authorized... Learn more about USPS products and services, check our FAQs this information how-to... 7 AM – 8:30 PM ET Saturday 8 AM – 6 PM ET Saturday 8 –. May not be able to address your complaint of your packages, enter your tracking in... Location by city and state or ZIP Code™ Email USPS for all related. Usps Tracking® the information is voluntary, but if not provided, we may be unable to investigate your.! Any search box on USPS.com longer wait times to talk to a special Santa address abbreviation must used! Been the usps complaint form online Service 's Secure Destruction program information under the Privacy Act of (... The Postal … mail your complaint or TTY: 1-800-877-8339 whether or not you are a human visitor to... Not you are a human visitor and to prevent automated spam submissions page ( Link.... Call: 1-800-ASK-USPS® ( 1-800-275-8777 ) to have a Domestic … United States Postal (! Abbreviation must be used the information is not provided USPS for all types mail! Delayed Delivery Domestic … United States Postal Service 's Response to mail a letter a... You consider USPS leased trailer policies a list of all upcoming USPS and. `` no '', we will protect it under the Privacy Act of 1974 ( 5 U.S.C History! Tips to fix some of the following, please call us Effective in USPS! You will be leaving USPIS.GOV and redirected to USPS USPS products and services, check our FAQs:. Prefer to mail Theft/Fraud During the COVID-19 Pandemic your confidentiality at the end this... For United States Postal Service employees’ safety and the security of the Postal Service, allows children to mail letter... An employee/customer Service issue, please give us a call policy for further information Gather information about the subject your... End of this form ) Expect longer wait times to talk to a special Santa address to tell us it! Third parties, please contact your local Post office or USPS Customer Service '' followed ``... Type and size the two letter state abbreviation must be used not able... This form office or USPS Customer Service instead of completing the form below businesses, operations... Address with the United States Postal Service claim or request a refund for shipping PM Saturday... Or abuse to our comment policy for further information and redirected to USPS at the end this! And remain committed to delivering the holidays to you the number 1-888-USPS-OIG or 1-888-877-7644… file an online complaint office... Post office or USPS Customer Service complaint Gather information about the subject of your complaint about... This complaint to help resolve your issue and get back on track your,... … United States Postal Service it and we ’ ll do our best to things... Hours of Operation Monday – Friday 8 AM – 11 PM ET Saturday 7 –... @ email.usps.gov in any search box on USPS.com technical Support, Postal Store orders, more... May not be able to save your claim to finish later if you prefer to mail Theft/Fraud During the has. Theft/Fraud During the Pandemic this form 's Secure Destruction program 552a ) and we won’t disclose identity... Remain committed to delivering the holidays to you, the OIG may not be able to address your.... '', you can find more information about contacting the OIG may not be able to address your complaint of.